Terms and conditions

1. Acceptance of the terms

These terms and conditions govern access to and use of the nuvy service, provided by nuvy, based in Bogotá, Colombia. By creating an account, purchasing a plan or using the service, you accept these terms in full. If you do not agree, please do not use the service.

2. Description of the service

nuvy is a platform that creates and manages your business website through WhatsApp, and includes complementary services such as domain, hosting, search engine optimization (SEO), management of your Google profile, reports and support. Specific features may vary depending on the plan you purchase.

3. Accounts and use

To use the service you must provide truthful information and keep it up to date. You are responsible for the activity carried out from your account and for the content you provide to us. You agree not to use the service for unlawful or misleading purposes or purposes that infringe the rights of third parties.

• Do not publish illegal, fraudulent, defamatory content or content that infringes copyright.
• Do not use the service to send spam or engage in unfair commercial practices.
• Do not attempt to compromise the security or operation of the platform.

4. Plans, payments and renewal

The service offers a free starter plan and paid subscription plans. Paid plans are billed periodically (for example, monthly) and renew automatically at the end of each period, unless you cancel before renewal. Current prices and what each plan includes are shown on our pricing page.

5. Cancellation and refunds

You can cancel your subscription at any time by writing to us on WhatsApp or at hola@nuvy.dev. There are no mandatory commitment periods. Cancellation takes effect at the end of the period already paid for. Refund conditions, where applicable, will be assessed in accordance with the consumer protection regulations applicable in Colombia.

6. Content ownership

The content you provide (text, images, brand, business data) and the domain contracted in your name belong to you. When you cancel the service, you keep ownership of your domain and your content, and we provide what is needed for its portability.

7. nuvy's intellectual property

The nuvy platform, its software, design, templates, brand, logos and other proprietary elements belong to nuvy and are protected by intellectual property laws. Using the service does not transfer any rights over these elements to you beyond the license of use required to operate your site.

8. Availability and support

We work to keep the service continuously available, although interruptions may occur due to maintenance, updates or causes beyond our control. Support is provided mainly via WhatsApp and by email at soporte@nuvy.dev, during the hours and under the conditions reported according to your plan.

9. Limitation of liability

The service is provided "as is" and as available. To the extent permitted by law, nuvy will not be liable for indirect or incidental damages or loss of profit arising from the use or inability to use the service. Our total liability is limited, where applicable, to the amounts actually paid for the service in the relevant period.

10. Changes

We may update these terms to reflect changes in the service or in applicable regulations. When changes are significant, we will notify you through the available contact channels. Continued use of the service after an update implies acceptance of the new terms.

11. Applicable law and jurisdiction

These terms are governed by the laws of the Republic of Colombia. Any dispute related to the service will be submitted to the competent courts of Bogotá, Colombia, without prejudice to the rights that consumer protection regulations grant the user.

12. Contact

If you have questions about these terms, write to us at hola@nuvy.dev. You can also review our Privacy policy and our Cookie policy.